Refund policy

RETURNS

At our store for curly hair enthusiasts, we understand the significance of finding the right products to maintain and care for curly hair. Therefore, we have crafted a return policy that we hope will provide peace of mind and satisfaction to our customers. Below is our return policy for curl lovers:

Returns and Exchanges: To initiate a return or exchange, the product must be in its original condition, unused, and in its original packaging. Return shipping costs are the responsibility of the customer.

Returns for Defective Products: If you receive a defective product, please contact us within 7 days from the date of receipt, so we can make the necessary arrangements for its return or replacement.

Refunds: If the returned product meets the requirements of our return policy, we will issue a refund by transfer within 5 business days after receiving the returned product.

Non-Returnable Products: Some products are not eligible for return due to their nature and/or usage conditions. These products include, but are not limited to, items with open or damaged packaging, products displaying signs of use, products not purchased from our online store, and products acquired through a special offer or promotion.

Changes to Return Policy: We reserve the right to modify our return policy at any time. If we make any changes to our return policy, we will notify you on our website.

We hope our return policy instills the confidence and security our customers need to purchase the products essential for curly hair care. If you have any questions about our return policy, please do not hesitate to contact us.